Kampala Serena Hotel is the Serena group’s Uganda flagship. This luxury Kampala hotel is an inspirational blend. It combines 5-star polish, pan-African panache, social style and business reliability. Kampala Serena Hotel is ideally located. This hotel is at the very heart of Kampala. Kampala Serena Hotel stands amidst 7.2 acres of landscaped grounds and water gardens. It is an oasis of cool and green, encircled by the seven hills of Kampala. Kampala Serena Hotel is a 152-room world-class hotel. It is the focal point of national, regional, business, political and social life.
Kampala Serena Hotel draws its architectural inspiration locally. This is from the abundance of Uganda’s lakes and rivers. This hotel has been created around a central water theme. This manifests itself in the extensive water gardens. You can also see this in the hand-carved panels and shimmering mosaics. Kampala Serena Hotel is inspirationally styled as a Kampala showcase for Ugandan art. This unique Uganda 5-star hotel in Kampala offers an international conference center. The hotel has a garden auditorium, a roof-top terrace and a rock-sculptured pool terrace. Kampala Serena Hotel has three restaurants, two bars and a spa. Kampala Serena Hotel is situated in central Kampala. This is 40 kilometers from Entebbe International Airport.
Accommodation at Kampala Serena Hotel
Kampala Serena Hotel has a wide range of rooms and suites. All the rooms are elegantly presented in a fusion of international and Ugandan style. The rooms have either a private balcony or terrace. Our accommodation choices are some of the finest places to stay in Kampala city. All the rooms and suites offer 24-hour room service and air-conditioning. There is Wi-Fi and in-room modem hook-up. You have direct-dial phone, voice-mail and complimentary newspaper in the room. The rooms also have and in-room satellite TV, mini bar and a private safe. Power supply comes in 240V/3 pin (square)sockets and there is a shaver sockets. You will be provided with tea and coffee-making facilities. There is a hair drier, bathrobe and slippers in the rooms. You are also assured of porter/concierge, airport shuttle and limousine service. Most of Kampala Serena Hotel rooms are designated non-smoking. However, there is a number of rooms are available for smokers. These should be booked in advance to avoid any disappointment.
Facilities at Kampala Serena Hotel
Kampala Serena Hotel boasts of an exclusive Bambara Lounge. This is solely for the use of residents. The lounge offers a stylish lounge with newspapers, periodicals and café service. There is a Bedouin-tented outdoor terrace and meeting area. Additionally, the residents are invited to use the extensive services of the Business Centre. This offers a complete range of technological support. It comes with a series of private board rooms.
Cancellation / Prepayment
PAYMENT & RESERVATIONS POLICY
Reservation and confirmation of a room at Kampala Serena Hotel has requirements. Clients are required to pay 50% down payment for the requested services. The balance will be required at least 14 days prior to your date of arrival.
African Safari Tour will hold a reservation for up to seven days at a client's request. This is to allow the client time to send a deposit payment. This is if Kampala Serena Hotel booking are over a month prior to the service. This must be received before we can confirm your booking. If confirmation is not received within the seven days all blocked rooms at Kampala Serena Hotel will be automatically released for re-sale. The full amount of the service must be made within 14 days of date of arrival at Kampala Serena Hotel. As for bookings within a month of service, full payment shall be requested for. This will be required before confirmation of Kampala Serena Hotel is undertaken.
All cancellations must be received in writing. This will take effect from the date received by African Safari Tour. The following cancellation charges will apply.
More than 56 days before departure: No cancellation fee
56-49 days before departure: 25%
48-29 days before departure: 35%
28-0 days before departure: 100%
The non-issuing of an invoice or non-payment of deposit will not exempt passengers from these cancellation and administration fees. We regret we can make no exception to the charges and strongly recommend that insurance is taken out to cover cancellation fees. These cancellation charges can vary subject to the trading terms of our suppliers.
Children and extra beds
Children older than 2 years are welcome at Kampala Serena Hotel. One child from 2 to 11.9 years is charged 50 % of the room stay per night and person in an extra bed.
The maximum number of extra beds for children in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Accepted credit cards
Visa Card, MasterCard, American Express