Cancellation / Prepayment

PAYMENT & RESERVATIONS POLICY
Reservation and confirmation of a room at Chem Chem Lodge has requirements. Clients are required to pay 50% down payment for the requested services. The balance will be required at least 14 days prior to your date of arrival.

African Safari Tour will hold a reservation for up to seven days at a client's request. This is to allow the client time to send a deposit payment. This is if Chem Chem Lodge booking are over a month prior to the service. This must be received before we can confirm your booking. If confirmation is not received within the seven days all blocked rooms at Chem Chem Lodge will be automatically released for re-sale. The full amount of the service must be made within 14 days of date of arrival at Chem Chem Lodge . As for bookings within a month of service, full payment shall be requested for. This will be required before confirmation of Chem Chem Lodge is undertaken.

CANCELLATIONS
All cancellations must be received in writing. This will take effect from the date received by African Safari Tour. The following cancellation charges will apply.

More than 56 days before departure: No cancellation fee
56-49 days before departure: 25%
48-29 days before departure: 35%
28-0 days before departure: 100%

The non-issuing of an invoice or non-payment of deposit will not exempt passengers from these cancellation and administration fees. We regret we can make no exception to the charges and strongly recommend that insurance is taken out to cover cancellation fees. These cancellation charges can vary subject to the trading terms of our suppliers.